Terms of use and conditions

AS YOU GO IDIOMAS, CNPJ 48.800.061/0001-60, hereinafter referred to as simply COMPANY, and, on the other hand, the student, qualified at the time of contracting the courses, hereinafter referred to as simply CLIENT.

Considering that the COMPANY sells services online; considering the Customer's interest in purchasing the services offered by the COMPANY through its sales channels; The purpose of this contract is to establish the general conditions for using the services on the COMPANY website.

I. Confidentiality: it is the COMPANY's responsibility to preserve the confidentiality of all data and information provided by the Customer in the purchase process. The site's security is audited daily and guaranteed against hacking.

II. Customer Service (SAC): The customer uses this service to resolve their doubts, resolve any requests or complaints regarding their order or any content available on the website. The SAC can be activated via telephone or a form on the website.

III. Delivery policy: the deadline for delivery of services is informed during the purchase procedure, generally by scheduling classes.

IV. Right to repent: the Customer will be entitled to exercise the right to repent of the purchase, with the purpose of returning the amounts, in which case the following conditions must be observed: the period for withdrawing from the purchase of the service is up to 7 (seven) calendar days, counting from the date of hiring.

V - The Customer must request cancellation through the Customer Service (SAC).

VI - When purchasing with a credit card, the card administrator will be notified and the refund will occur on the next or subsequent invoice, all at once, regardless of the number of installments used in the purchase. The reimbursement period and, also, the collection of the remaining installments after the full refund of the value of the service on the Customer's credit card carried out by the COMPANY, is the responsibility of the card administrator. In the event of future installments being charged by the card administrator, the Customer will not be burdened, since the COMPANY, as mentioned above, refunds the full value of the service in a single payment, with the credit referring to the refund being granted in full by the administrator card on the billing invoice subsequent to the month of cancellation.

VII - For purchases paid by bank slip or debit account (including PIX), the refund will be made via bank deposit, within 10 (ten) business days, only to the current account of the buyer or person responsible , which must be individual. The CPF of the holder or person responsible must be the same as that of the current account.

If any of these situations arise or if you have any questions, please contact us through any channel available on the website.